In less than 2 years @DellOutlet has skyrocketed into the top 100 most followed Twitter users and contributed significantly to Dell's more than $6.5 million in direct sales through the channel. In this interactive session, @DellOutlet’s Stefanie Nelson shares her thoughts on Dell’s social media and Twitter strategy including how:
Dell strives to build a personal connection with Twitter users by catering to different segments and customer needs.
Leverages the immediacy and uniqueness of Twitter to share deals and exclusive offers with followers.
Encourages participation through the use of coupons and clearance events.
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